Graylyn Butler Herb Prizer is Graylyn International Conference Center’s 2020 Employee of the Year. He received the award on Friday, February 21, 2020.
Each year, Graylyn presents the award to an employee who has demonstrated an outstanding work ethic and made substantial contributions to Graylyn over the past year.
“Herb is a pillar we can’t live without,” said Director of Rooms & Operations, Mark Mcfetridge. “He is an amazing Butler and we are lucky to have him with us.”
A retired marine, British-American Tobacco Company/Brown & Williamson Tobacco Corporation employee, and avid golfer, Prizer found out about an open butler position from his golf buddy and fellow guest services colleague, Dick Idol. He has served as a Graylyn butler for three years.
“My favorite part about being a Graylyn Butler is assisting guests to exceed their expectations.
Sometimes it’s small things like offering dining recommendations unsolicited and sometimes it’s larger things like getting them transferred to a room more to their liking; or telling prospective WFU parents and students about the school and the campus,” said Prizer. “A close second is giving Manor House/Estate tours. I have come to truly love the old place.”
Prizer leaves a lasting impression on most every guest he encounters as evident in Graylyn’s Tripadvisor reviews.
“The surroundings and service were excellent! Staff member, Herb, was the best. He accommodated our every need, greeted us with a smile, and made us feel like family!” commented one guest.
“We took a Butler tour with Herb and enjoyed it immensely. He was so knowledgeable about the history of Graylyn and also very entertaining.” mentioned another guest.
Prizer says he is grateful for receiving the award for something that to him, doesn’t feel like work at all.
“Being named Employee of the Year is humbling. It is quite an honor, given some of the other talented and hard-working people here,” said Prizer. “Also, the award is a welcome acknowledgement that the effort I put into the “job” (it’s not really a “job” or “work” – not even close) is noticed.”